You are now a valued member of a successful temporary team!
Our reputation depends upon finding you a booking which is within your capabilities, where you will be happy, and where you will do the best job you can, so the clients keep requesting you back and you feel like you have done a great job!
We send out a feedback form to each client after the first week of a new booking and at regular intervals, asking them for an assessment on the service they received from us as well as your performance, so we both need to stay alert!
IN YOUR FIRST WEEK
To avoid any delays in payment; Please let us have:
Your bank account details - sort code, account number and your name as it appears on your bank account.
Your National Insurance Number
A current P45 from your previous UK employer – we should ideally receive this before your first pay cheque is produced... This will mean you don’t pay more tax than you should – so there’s a reason for getting one! If you don’t have a P45 we will give you a P46 to complete. If you are a student, please make sure you complete a P38, so you don’t pay tax unnecessarily.
Check that you:
Have a copy of the temporary contract of employment.
Have a blank timesheet – which you can download from the website.
Know your hourly temp rate (you will be told at the outset of an assignment).
Please call us if you are missing any of these.
PAYMENT
Please fax or email your signed timesheet to reach us on the Friday afternoon where your assignment was for the whole week, or at the end of the final day that week if your booking was for less than a week. Payment will be made directly into your Bank or Building Society account as cleared funds the following Friday, i.e. a week in arrears.
Your pay slip and a new timesheet will be posted to your home address each week.
NEED A TIMESHEET?
Either download from the website, call us and we will fax one or if all else fails, use headed notepaper.
NEED WORK?
Call your temp consultant by 8.30am each day to let us know your availability.
When a booking comes in from a client, the first temporary we ring is the one we are sure is at the end of the phone, dressed and ready to go to work!
HOURS / LUNCH / OVERTIME
You will be told the normal company hours at the time of the booking, and we ask you to keep to these unless requested otherwise by the company.
You are expected to take a lunch break of at least 30 minutes. You will need to check with the company for specific lunch break allowances.
Within the secretarial field very few companies pay a higher rate for overtime on a weekday. You will be paid at the normal rate unless the company has agreed otherwise.
DRESS CODE
Your consultant will always give you advice; however assume that it is always necessary to wear a suit/corporate dress, unless you are told otherwise.
PHONE / MOBILE / EMAIL / INTERNET ETIQUETTE
Please keep your mobile switched off at your desk.
Under NO circumstances should you log onto your own private email account, or give out your company email address unless business related. This also applies to use of the Internet for personal use during working hours. It is the practice of most companies to monitor internet use on their own networks.
Ask permission if you need to use the company phone for personal use – please always be considerate and professional.
PROBLEMS
If you have any problems whilst you are at the booking please speak to your consultant rather than the client
SICK OR DELAYED?
Call our office immediately so we can let the client know and stop them panicking. Please do not call the client direct. We are normally here from 8am to 5.30/6pm and the answering machine is on otherwise so please leave a message.
ANY CHANGES
Address, phone number, bank account details, name, availability!! Please let us know.